• Hedonia – Course Registration Policies

    Hedonia Culture Consulting Co., Ltd (Suzhou) policies are governed and construed in accordance with the laws of the People’s Republic of China.

    1. Complaints and appeals

    If the student has a complaint or appeal, the student should contact contact Miss Xu via email at xu.xiaotong@hedonia.cn or by phone call at 15862360428. Complaints remain confidential and will not prejudice the student.

    2. Privacy and data protection

    When registering to a course, the student’s personal information will be passed to Hedonia. This may include name(s), date of birth, gender and email address, as well as health or additional information to support reasonable adjustments or special consideration.

     

    Hedonia’s Data Protection policy are in accordance with the laws of the People’s Republic of China.

    3. Cancellation and refund

    A. Refund: Hedonia will in principle not refund paid tuition. However, in response to the COVID-19 pandemic and official precaution measures, Hedonia offers participants flexible related cancellation options.


    You may be eligible for special consideration if:

     

    • Your area of residence becomes a middle-risk or high-risk area in regards to anti-COVID-19 official policies between the moment you enroll and until the day of the course and you are banned from entering the city or district where the course is held;
       
    • Your employer issues a notice that you cannot leave your city/province in regards to anti-COVID-19 policies between the moment you enroll and until the day of the course and thus you cannot travel to the city where the course is held (a proof of that notice will be asked).

    In such cases, and if the special consideration is confirmed by Hedonia, you will have a choice between joining a future course organized by Hedonia, or choosing a full or partial refund according to one of the following cancellation fees applies:
     

    1. Cancellation at least 5 days before the day of the course: No cancellation fees
    2. Cancellation within 5 days and until the day of the course: 15% of the course price

    Candidates who want to pledge a special consideration must contact Miss Xu at xu.xiaotong@hedonia.cn or by phone call at 15862360428. Refer to data protection policy for how any personal data will be handled.


    B. Change of date: Hedonia will also allow the participant to change the date of course with a notice of 10 working days before the beginning of the course. If the change is asked after this period and until the beginning of the course, the change of date will cost 25% of the training’s price per person. Once the course has began, there is no possible change of date, and the full course price will have to be paid.


    C. Cancellation of course: Hedonia has the right to cancel the course. The participant would be given a choice between receiving a full refund or transferring to a future session that suits the participant’s availability.


    Cancellation and refund requests should be addressed by the candidate to Ms. Xu by email at xu.xiaotong@hedonia.cn or by phone at 15862360428

     
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