Service Excellence
Luxury and hospitality standards evolve everywhere around the world to meet the requirements of an evergrowing high-end clientele. How to ensure the satisfaction of such demanding customers? Through excellent, flawless service, and the attention given to the slightest details in the image displayed by your teams.
Our goal is to give your employees the keys to polish their behavior and manners in every step of the customer journey, to meet the standards of the luxury industry and the excellence of your brand.
This training is particularly suitable for luxury brands representatives, upscale hospitality personnel and hospitality schools students.
The art of hosting
Learn how to be a gracious host, polish your body language and speech and make your customer truly feel special
Professional grooming
Develop an impeccably-groomed image with appropriate attire, accessories and optimize your daily routine to get ready for the job
Elevated dining
Master the rules of upscale table service from dressing the table to taking orders and serving dishes professionally
Beverage service
Learn how to recommend and introduce a wine label, how to serve tea and other refined beverages to your guests
Who is it for?
Luxury brands
5* hotels & resorts
Hospitality schools
CIEEF
Association of etiquette experts
Hedonia is a proud member of Cercle International des Experts en Etiquette Française, the first association uniting French etiquette experts, offering professional training to hospitality schools, diplomats, luxury brands and high-performance companies in France, Eastern Europe, Russia, Middle-East, Hong Kong and Mainland China.
WSET
Wine education
Hedonia is an official Approved Programme Provider (APP) of the Wine & Spirit Education Trust (WSET) in Shanghai, China. Courses are delivered by professional wine educators from France and China, making Hedonia one of the very few centers in China offering WSET programs in both English and Chinese.
They trust us
