Hedonia – WSET APP Policies
Hedonia Culture Consulting Co., Ltd (Suzhou) policies are governed and construed in accordance with the laws of the People’s Republic of China.
1. Complaints and appeals
A. Process : If the student has a complaint, the student should contact our customer service department and contact Miss Zhu via email at firstname.lastname@example.org or by phone call at 17205149753. Complaints remain confidential and will not prejudice the student.
B. Content : When issuing a complaint, the student should include personal information such as the student’s name, address and contact information. The complaint should be fully detailed with any supporting documents and, if relevant, should include details of any previous attempts made to resolve the problem.
C. People & timelines : The complaint will be handled by the head of customer service Miss Liu and will be acknowledged in a maximum of 3 working days and answered in a maximum of 20 working days.
D. Appeals : If the complainant receives a response and is still not satisified, the complaint will be referred to the director M. Ventelon for further review. The complaint will then be acknowledged in a maximum of 3 working days and answered in a maximum of 20 working days.
E. If the above steps have all been completed and the student is still dissatisfied, they may wish to file a complaint with WSET about Hedonia, by contacting WSET’s Quality Assurance Team (email@example.com)
2. Conflict of interest
A Conflict of Interest exists where an individual has interests or loyalties that could adversely influence their judgement, objectivity or loyalty to WSET Awards when conducting activities associated with WSET qualifications.
Examples of Conflicts of Interest in the context of an awarding organisation may include, for example :
Some examples are acceptable and can be managed. Cases of conflict of interest will first be discussed between Hedonia and the candidate presenting such case. If the issue can’t be solved between Hedonia and the candidate, the issue will be declared to WSET Awards and will follow required actions to manage or avoid them.
3. Privacy and data protection
When registering to WSET courses, the student’s personal information will be passed to WSET Awards. This may include name(s), date of birth, gender and email address, as well as health or additional information to support reasonable adjustments or special consideration.
Why we collect your personal data
To send you marketing communications including information about our qualifications, upcoming events and links to our blogs.
How do we keep your shared personal data secure?
Data passed to WSET will be handled in accordance with WSET Awards’ Data Protection Policy.
In the event of data loss, our team will contact the students in order to recover the data.
In case the students have any questions about Data protection, they may contact our data protection officer Miss Zhu at firstname.lastname@example.org.
Hedonia’s Data Protection policy are in accordance with the laws of the People’s Republic of China.
4. Diversity and equality
Hedonia assures equality of opportunity for candidates by:
In case the students have any questions about Diversity and equality, they may contact Miss Zhu at email@example.com.
Hedonia’s Diversity and equality policy are in accordance with the laws of the People’s Republic of China.
5. Reasonable adjustments
A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the candidate at a substantial disadvantage in the assessment situation. Reasonable adjustments are approved by WSET Awards and put in place before the assessment activity takes place; they constitute an arrangement to give the candidate access to the qualification. The use of a reasonable adjustment is not taken into consideration during the assessment of a candidate’s work.
Reasonable adjustments may involve:
Candidates must inform Hedonia at the time of candidate enrolment of any special needs which may require a reasonable adjustment at the time of the examination, at least six weeks before the examination date in the case of WSET qualifications at Levels 1-2. This is done through filling the enrolment form when candidates enrol to a course. Refer to our data protection policy for how any personal data will be handled.
6. Special Consideration
Special consideration is an action taken after an assessment to allow candidates who have been disadvantaged by temporary illness, injury, indisposition or adverse circumstances at the time of the assessment to demonstrate attainment.
Special consideration will not give unfair advantage over candidates for whom special consideration is not being applied, or alter the assessment demands of the qualification as detailed in the applicable Specification.
A candidate may be eligible for special consideration if:
Candidates who want to pledge a special consideration must contact Hedonia within 10 working days of the assessment date for which special consideration is being sought. Contact should be made to Miss Zhu at firstname.lastname@example.org or by phone call at 17205149753. Refer to data protection policy for how any personal data will be handled.
7. Malpractice and maladministration
The aim of this policy is to protect the interests of WSET students and safeguard the integrity of WSET qualifications by ensuring compliance with WSET Policies and Procedures. It provides a framework for the identification, reporting and management of any potential malpractice or maladministration and for the application of sanctions.
Non-compliance with WSET Policies and Procedures generally falls into one of two categories:
The boundaries between maladministration and malpractice are not clear-cut. Some incidents may fall into either category depending on the wider context. Some maladministration incidents may become malpractice e.g. through failure to implement corrective measures, repetition of the incident, or subsequent attempt at non- disclosure or misrepresentation. A malpractice incident may be deemed to be maladministration if there are extenuating circumstances. Whether a situation is maladministration or malpractice will be determined by WSET Awards following an investigation.
Malpractice or maladministration may include:
If Hedonia actions/maladministration leads to candidates being disadvantaged, candidates should refer to Hedonia complaints policy.
8. Cancellation and refund
A. Refund : Hedonia will in principle not refund paid tuition. However, in the case of Special Consideration situations, refund is possible. In such case, the student who presents a Special Consideration situation should contact Hedonia before the start of the course and express the wish to cancel the course the student has previously registered to and paid for. If the Special Consideration is confirmed by Hedonia, Hedonia will offer the student a choice between a full refund or a change of date for the course. Extenuating circumstances will also be taken into account.
B. Change of date : Hedonia will also allow the participant to change the date of course with a notice of 21 working days before the beginning of the course.
If the change is asked after this period and until the beginning of the course, the change of date will cost 25% of the training’s price per person.
Once the course has began, there is no possible change of date, and the training price will be have to be paid.
C. Cancellation of course : Hedonia has the right to cancel the course, with a notice of 15 days; the participants will be transferred to a future session that suits the participant’s availability.