A. Change of date: Hedonia will also allow the participant to change the date of course with a notice of 5 working days before the beginning of the course. If the change is asked after this period and until the beginning of the course, the change of date will cost 25% of the training’s price per person. Once the course has began, there is no possible change of date, and the full course price will have to be paid.

B. COVID-19: If you find yourself unable to attend a course or examination because of COVID-19 related issues (such as quarantine, yellow/red health code, employer's notice forbidding you to travel to other cities) within 5 days preceding the course or examination date, you will be offered the option to change your course or examination date at no charge. Proofs of the inability to attend will be required.

C. Cancellation of course: Hedonia has the right to cancel the course. The participant would be given a choice between receiving a full refund or transferring to a future session that suits the participant’s availability.

Cancellation and refund requests should be addressed by the candidate to Ms. Xu by email at xu.xiaotong@hedonia.cn or by phone at 15862360428

**D. Course Cancellation**

Due to operational specifics (including but not limited to **failure to meet minimum enrollment requirements**), Hedonia reserves the right to cancel courses. Notice will be provided at least **5 working days prior to the course start date**. Affected students may choose:

a) **Full refund of tuition fees** (excluding textbook fees);

b) **Complimentary transfer to any future session of the same course** (retaining textbook usage rights);

c) **Complementary lunch vouchers for course days** (RMB 60/day × 2 days, total value RMB 120).

Cancellation/refund requests must be submitted to Luo Ying via:

Email: contact@hedonia.cn | Tel: 15862360428

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**E. Textbook Handling Policy**

1. **Fee Separation Principle**

- Textbook fees (Level 2: £61 | Level 3: £102) are **independent of tuition fees**, covering:

- Custom copyright materials & digital resources

- **International procurement and logistics costs**

- Textbook fees **become non-refundable** upon shipment and confirmed receipt.

2. **Replacement Conditions**

- Replacements are **only permitted** if:

a) Damage/loss occurs **during transit**;

b) **Unopened packaging** and **unused condition** are verified;

c) Proof (written statement + photographic evidence) is submitted within **48 hours of delivery**.

- **Non-negotiable exclusions**:

- Opened, annotated, or activated materials

- Refund/offset requests for textbooks

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**F. Risk Acknowledgement Clause**

By completing registration, you **expressly confirm**:

1. Awareness that textbooks are **non-returnable post-delivery** (including course cancellations by Hedonia);

2. Acceptance of cancellation risks due to **insufficient enrollment** and compensation options under Section D;

3. **Sole responsibility** for textbook delivery delays caused by **incorrect address information** provided during registration.

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### Key Legal Terminology Highlights:

1. **"Complementary lunch vouchers"** (替代"free lunch"避免歧义)

2. **"Non-refundable upon shipment and confirmed receipt"** (明确交付即生效)

3. **"Expressly confirm"** (强调主动确认的法律效力)

4. **"Sole responsibility"** (免除机构责任的关键表述)

5. **"Unopened packaging and unused condition"** (可验证的客观标准)